eHelp

Our Tech Support Team is available to provide assistance with District 35 resources and the District 35 issued student iPads. Our 5th-8th grade students have access to take their device home.

Please submit a detailed request and a member of our team will provide support in a timely manner.

eHelp request

Remote Learning Guides & Tips

Adobe Flash

Adobe Flash is not supported on iPads and can not be used on these devices.
Adobe Flash will no longer be supported after December 31st, 2020 and will no longer be an option. Web-browsers block Adobe Flash by default and it will need to be enabled for each website using this technology. You can use the following guide to enable Flash for your web browser and platform.

Clever

Epic!

Everyday Math

Flipgrid

Gmail

iPads

The keyboard attached to the iPad has a magnetic sensor that may, at times, not reset when flipped down into a more traditional keyboard typing surface. If this happens, close the keyboard up to the screen, and then flip it back down to type on. If that does not work, please power off your device and power it back on. Watch a how-to video here.
If you have apps on your device appearing in a dark grey, tap the app to re-install. If this doesn't work, please restart your device.
If you are connected to a wireless network but unable to access any websites, please restart your device. If this doesn't work, please find the application called Relay Smart Agent and long-press on the application and choose the option cancel download if this is an option.